首頁 / 14天退換貨說明

14天退換貨說明

Deeege致力於為客戶提供最優質的產品和最友好的客戶服務支持，並深知只有您完全滿意，我們才能取得成功 。

Deeege LLC & Deeege limited是一家經過合法註冊並經營的正規公司。我們致力於提供高品質的產品和卓越的客戶服務。我們深知客戶對誠實和透明的期望，以下是我們的承諾：

  1. 誠實透明：Deeege總是秉持誠實和透明的原則。我們堅決反對任何詐欺行為，我們的產品和服務是合法合規的。

  2. 退貨和退款政策：我們為客戶提供清晰和公平的退貨和退款政策。如果您對我們的產品不滿意，我們將盡力協助您處理退貨和退款申請，並遵守相關法規。

  3. 客戶隱私：我們尊重客戶的隱私，嚴格遵守隱私權政策，確保您的個人資訊得到妥善保護。

  4. 客戶支援：我們的客戶支援團隊隨時為您提供協助與支援。如果您有任何疑慮或疑問，請隨時與我們聯繫。

  5. 法律合規：Deeege遵守所有適用法律法規，我們的業務經營合法合規，以確保客戶的權益受到保護。

14天輕鬆退貨與換貨政策

  1. 退貨期限：您可以在產品交付日起的14天內申請退貨，具體退貨期限將在購買確認頁面上列明。

  2. 產品狀態：要求退貨的產品必須是未受損壞且原包裝都在不影響二次銷售。如果產品有任何損壞或缺陷，我們可能無法接受您的退貨申請。

  3. 退貨流程：請透過我們的客戶支援團隊聯絡我們，以取得有關如何退貨的詳細資訊。我們將引導您完成退貨過程。

  4. 退貨費用：退貨運費將由您承擔，除非產品有品質問題或我們發錯產品。

- 如果是產品問題，且在收到產品14 天內，Deeege負擔退貨運費。這包括產品損壞、相容性問題或故障等。

- 如果是因為客戶主觀原因，例如在14 天內使用產品並且產品狀況良好，則客戶承擔退貨運費。

我要如何退貨？

1. 請洽service@deeege.com</ a>發起退貨。或透過Wechat、Whatsapp、Line等都可以申請退換貨請求，申請退換貨請求時請提供您的訂單號碼或下單郵箱。

2. 在您的電子郵件中包含以下資訊：

- 退貨原因

- 訂單截圖以確認訂單號碼

3.Deeege將在24個工作小時內與您聯繫，提供解決方案。如果您仍希望繼續退貨和退款，Deeege將分享適當的退貨標籤或退貨地址。

4. 退回產品時，請務必附上以下所有內容：

- 退回的物品必須使用原包裝

- 必須包含所有配件

5. 為了加快退款流程，在您將產品寄回後，請向Deeege發送包含以下資訊的退貨通知：

- 物流供應商

- 追蹤號碼

6. 一旦倉庫確認收到退貨，Deeege將及時處理您的退款，您將收到一封標題為“退款通知”的電子郵件通知。

我該如何取消訂單？

1. 要在出貨前取消訂單，請發送電子郵件至service@deeege.com  ，並註明：

- 取消的原因

- 您的訂單截圖以確認訂單號碼

2. Deeege將在24小時內聯絡您取消訂單。 您將收到一封標題為“訂單已取消”的確認電子郵件。

3. 如果產品已經出貨，Deeege會寄電子郵件給您拒絕取消訂單。等產品退回我們的倉庫後，Deeege將處理您的退款。您將收到一封標題為“退款通知”的電子郵件。

需要多久才能收到退款？

1. 產品到達倉庫後，Deeege將及時處理退款。 退款將採用與您原始訂單相同的方式進行。 通常，處理需要2-3 個工作天 （假日期間可能會略有延遲）。

2. 退款到達您的信用卡發卡機構後，通常需要3-5 個工作天才能完成處理。

3. 如果您尚未收到退款，請先仔細檢查您的銀行帳戶。

*筆記：

Deeege 將向您提供全額退款，但請注意，您的信用卡發卡機構可能會扣除手續費，這意味著您可能會收到部分退款。

收貨日期和退貨窗口期

用於計算退貨窗口期的收貨日期以物流資訊中顯示的實際簽收日期為準。如果您因送貨延遲或物流平台顯示資訊不正確而錯過退貨窗口，請聯絡我們的客服團隊尋求協助。

哪些情況不能要求退貨或退款？

1.清倉促銷商品不符合退貨、退款或換貨條件，且不接受此類商品的退貨。

2. 企業購買或大量訂單（10 種或更多產品）可能不符合退款條件。

3、在官網以外購買的產品不能透過官網退貨或退款。請到原購買店申請退貨或退款。

4. 因未經授權的維修、誤用、疏忽、進水、改裝或安裝不當而導致品質問題的商品，或標籤、設備序號或安全標籤被撕毀或塗改的商品。

5、與保固憑證內容不符的項目。

    其他退貨規則

    1. 退回的商品必須連同任何附帶的免費禮品才能獲得全額退款。

    2. 收貨時請仔細檢查您購買的產品。如果包裝或物品損壞，並且您想拒絕收到包裹，請立即通知送貨人員。如果您在確認收到商品後發現任何缺陷，您可能需要提供購買時的照片和影片以供驗證。

    3. Deeege 保留退款而不退回商品的權利。

    4. Deeege將提供退貨送貨地址，您提供自己的郵寄標籤並支付費用。

    5. 退回的物品必須連同所有隨附的配件一起退回。

    6. 退回物品到達指定地點後，Deeege將承擔責任。

    7. 退貨政策適用於所有符合運送條件的國家和地區。

    運送過程中出現問題

    關於運送過程中損壞：

    1. 運送造成的損壞，我們會根據損壞情況為您更換機器，如損壞部位僅為可替換零配件，我們將免費郵寄新的零配件給您，不更換整個機器；
    2. 請您在收到產品3天以內，透過電話或Email通知Deeege-迪格客服中心；
    3. 收貨後即發現的產品損壞情況，請您務必不要使用該產品，並立即與我們客服中心聯繫；
    4. 請提供多張不同角度拍攝的產品損壞照片包括外包裝（包含物流單號的標籤）、內包裝、產品遠圖及損壞部分細節圖或小視頻，還有相關文字說明透過郵件的形式發送到service@deeege.com客服郵箱，我們將在1 -2個工作天內給予回覆；

    關於運輸過程寄丟：

    如果tracking顯示delivered但沒有收到貨，或中轉遺失，請您務必在2天以內聯絡快遞公司溝通送件狀況；如果快遞公司48小時之內未能找到貨品，您可以透過電話或Email通知Deeege-迪格客服中心，我們會盡快調查後重新安排寄送或退款。

    After-sale policy

    Deeege is committed to providing customers with the highest quality products and the friendliest customer service support, knowing that we can only succeed if you are completely satisfied.

    14-day easy return and exchange policy

    1. Within 14 days of receiving the product, undamaged items can be returned for any reason and receive a full refund.

    2. Within 14 days after receiving the product, products with obvious quality problems can be exchanged.

    3. Products older than 30 days enjoy a 1-year warranty.

    *notes:

    - If it is a product problem and within 14 days, Deeege will bear the return shipping cost. This includes product damage, compatibility issues or malfunctions, etc.

    - If it is due to customer subjective reasons, such as using the product within 14 days and the product is in good condition, the customer is responsible for the return shipping costs.

    How do I return a product?

    1. Please contact service@deeege.com to initiate a return.

    2. Include the following information in your email:

    - reasons for return

    - Screenshot of order to confirm order number

    3.Deeege will contact you within 24 working hours to provide solutions. If you still wish to proceed with your return and refund, Deeege will share the appropriate return label or return address.

    4. When returning the product, please be sure to include all of the following:

    - Returned items must be in the original packaging

    - Must include all accessories

    5. To expedite the refund process, after you send the product back, please send a return notification containing the following information to Deeege:

    - Logistics providers

    - tracking number

    6. Once the warehouse confirms receipt of the return, Deeege will promptly process your refund and you will receive an email notification titled "Refund Notification".

    How do I cancel my order?

    1. To cancel your order before shipping, please send an email to service@deeege.com   and indicate:

    - Reason for cancellation

    - Screenshot of your order to confirm order number

    2. Deeege will contact you within 24 hours to cancel your order. You will receive a confirmation email titled "Order Canceled. "

    3. If the product has been shipped, Deeege will send you an email to refuse to cancel the order. Deeege will process your refund once the product is returned to our warehouse. You will receive an email titled "Refund Notification . "

    How long does it take to receive my refund?

    1. After the product arrives at the warehouse, Deeege will process the refund in a timely manner. Refunds will be made in the same manner as your original order. Typically, processing takes 2-3 business days (there may be a slight delay during holidays).

    2. Once the refund reaches your credit card issuer, it usually takes 3-5 working days to process.

    3. If you haven't received your refund yet, please double-check your bank account first.

    *notes:

    Deeege will provide you with a full refund , but please note that your credit card issuer may deduct a processing fee, which means you may receive a partial refund.

    Delivery date and return window

    The receipt date used to calculate the return window period is based on the actual receipt date shown in the logistics information. If you miss the return window due to delivery delays or incorrect information displayed on the logistics platform, please contact our customer service team for assistance.

    Under what circumstances cannot I request a return or refund?

    1. Clearance sale items are not eligible for return, refund or exchange, and returns of such items will not be accepted.

    2. Business purchases or bulk orders (10 or more products) may not be eligible for refunds.

    3. Products purchased outside the official website cannot be returned or refunded through the official website. Please go to the original store of purchase to apply for a return or refund.

    4. Products with quality problems caused by unauthorized repair, misuse, neglect, water intrusion, modification or improper installation, or products with labels, device serial numbers or safety labels that have been torn or altered.

    5. Items that are inconsistent with the contents of the warranty certificate.

      Other return rules

      1. Items must be returned with any accompanying free gift to receive a full refund.

      2. Please check the product you purchased carefully when receiving it. If the packaging or contents are damaged and you wish to refuse receipt of the package, please notify the delivery person immediately. If you discover any defects after confirming receipt of the item, you may be asked to provide photos and videos from the time of purchase for verification.

      3. Deeege reserves the right to issue refunds without returning the merchandise.

      4. Deeege will provide a return shipping address and you provide your own mailing label and pay the fee.

      5. Returned items must be returned with all accompanying accessories.

      6. Deeege will be responsible for the returned items after they arrive at the designated location .

      7. Return policy applies to all countries and regions eligible for shipping.

      Problems occurred during transportation

      Regarding damage during transportation:

      1. For damage caused by transportation, we will replace the machine for you according to the damage situation. If the damaged parts are only replaceable spare parts, we will mail new spare parts to you free of charge and will not replace the entire machine; 2. Please wait until you receive
      it Within 3 days of the product, notify Deeege Customer Service Center by phone or email;
      3. If the product is damaged immediately after receipt, please be sure not to use the product and contact our customer service center immediately;
      4. Please provide more details Photos of product damage taken from different angles, including outer packaging (label including logistics order number), inner packaging, distant view of the product and detailed pictures or short videos of damaged parts, as well as relevant text descriptions, should be sent to service@deeege via email. com customer service email, we will reply within 1-2 working days;

      Regarding the shipping process:

      If the tracking shows delivered but the goods have not been received, or the goods are lost in transit, please be sure to contact the courier company within 2 days to communicate the delivery status; if the courier company cannot find the goods within 48 hours, you can notify Deeege by phone or email- Dige Customer Service Center, we will investigate as soon as possible and rearrange delivery or refund.